1 I have every intention of complaining, (intend)
I fully intend to complain
2 Send them the samples they requested - don't forget, will you? (remember)
Please remember to send them the samples
3 We will provide a 24 hour-a-day-hot line, (undertake)
We (will) undertake to provide a 24 hour-a-day-hot line
4 I anticipate receiving an answer soon, (expect)
I expect to receive an answer
soon
5 If you like we can send a replacement, (offered)
They have offered to send a replacement
6 She should have told them of the potential problem, (neglected)
She neglected to tell them of the potential problem
7 I'm not sure, but I think there is a bug in the program, (appears)
There appears to be a bug in the program
8 She says she has the necessary authority, (claims)
She claims to have the necessary authority