P: Would you tell me why my flight is delayed?
C: May I ask where you are flying to?
P: Yes, I’m flying to London
C: There’s a problem
P Do you know when the plane will take off?
C: I’m afraid not
P: Could you tell me where I can make a phone call?
C: The payphones are over there, at the end of the terminal
P: Can I get a free meal?
C: May I ask how many people are flying with you?
P: I’m flying alone
C: Here’s your meal voucher