David: Hello, Power Masters. Mrs Brown: Hello, can I speak to David, please? David: Speaking. Mrs Brown: David, hi. This is Helen Brown. David: Oh, hello Mrs Brown. What can I do for you?
Mrs Brown: Well, I have no electricity in my house, I'm in the dark. David: Right. I'll come over and have a look.
Mrs Brown: Thank you.
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Jae: Good evening. Could 1 speak to Mr Campbell, please? Mr Campbell: Mr Campbell speaking.
Jane: Mr Campbell, this is Jane from the Warren Avenue flat. Mr Campbell: Hi, Jane. What's up?
Jane: Well, there's a problem with the flat. The heating doesn't work.
Mr Campbell: Right. I'll send the plumber over. Jane: Thank you.