8 a
9 b
10 a
1 ) A: who is speaking?
B this is mr. Nicholas from the trading house. Could you put me through to mr Smith, please?
A i am afraid mr Smith isn't in the office at the moment.
B when do you think he will be back?
A not untill Wednesday morning
B no, thank you. I will phone him again then. Good bye
2) A Smith and co,can i help you?
B could i speak to mr. Smith, please?
A i am afraid mr Smith isn't in the office at the moment
B when do you think he will be back?
A not until Monday morning. I am afraid, can i give him a message?
B no, thank you
A can i tell him who is calling
3) 1 извините, очень плохая линия, не могли бы вы произнести свое имя по буквам?
2 говорите,пожалуйста, помедленнее ?
3 повторите свое имя, пожалуйста ?
4 не могли бы вы произнести свою фамилию по буквам, пожалуйста?