8. a)
9. c)
10. a)
11.
1) — Smith and Co. Can I help you?
— This is Mr Nicholas from the Trading House. Could you put me through to Mr Smith, please?
— I'm afraid Mr Smith is not in the office at the moment.
— When do you think he will be back?
— Not until Monday morning, I'm afraid. Can I give him a message?
— No, thank you. I'll phone him again then. Goodbye.
2)
— Smith and Co. Can I help you?
— Could you put me through to Mr Smith, please?
— I'm afraid Mr Smith is not in the office at the moment.
— When do you think he will be back?
— Not until Monday morning, I'm afraid. Can I give him a message?
— No, thank you. I'll phone him again then.
— Can I tell him who is calling?
12.
— Извините. Очень плохая связь. Можете произнести своё имя по буквам, пожалуйста?
— Можете говорить помедленнее, пожалуйста?
— Повторите своё имя, пожалуйста.
— Можете произнести по буквам свою фамилию, пожалуйста?