- Good afternoon. May I speak with you, Mrs. Smith? (Can I talk to you for a minute?)
- Of course. Would you like to enter? Are you our new neighbor?
- Yes. My name is Dorothy Taylor.
- how can I help you, Dorothy?
- I'm afraid I came with a complaint (to complain).
- Really? What's the matter?
- Nothing very serious. But your children played on the lawn in front of my house yesterday and broke one of my rose bushes. I must admit that I'm upset by this. Could you stop such games?
- Sorry, I'm really sorry. Please accept my apologies. I will immediately talk with the children. I promise, this will not happen again.