When (1) c) something happens that people don't like, some of them exaggerate the problem (2) a) by making generalisations. (3) d) Avoid starting sentences with, "You always," and, "You never," as in, "You always come home late!" or, "You never (4) d) do what I want to do!" Stop and think (5) a) over whether or not this is really true. Also, don't bring (6) b) to past conflicts and stir up more negativity. This stands in the (7) c)way of true conflict resolution, and (8) a) lessens the level of conflict.