2. since the early 1980s, many manufacturers have done research into developing environmentally-friendly products
3. Many retailers have extended opening hours and some are now even do their business on Sundays
4. A customer has made a complaint about the poor quality of some frozen foods on sale at our store
5. We made a loss last year of approximately $50,000.
6. Customers receive a questionnaire in which they are invited to make suggestions about new products that they are invited to buy.
7. the results show that retailers can make more money by introducing products that carry their own brand name
8. At the moment they are making plans to expand business into other countries
9. the friendly shop assistants do their best to ensure that customers are satisfied
10. the customer complained that the employee had made a mistake and overcharged her for the CD player.