'It
went into things like, you know, how could we possibly tell people that we 1 trust _____ them completely and then search them
when they leave. So we started going from the very 2 simple ____ issues of, for example, getting people to choose
what 3 uniforms ____ they
wanted to use, if at all, and what 4 colour
____. We went from there, and i think we started with all the very
small things, as 5 symbols ____.
But then people started saying, 'Well, but if we can 6 choose ____ our own this and that, why can't we choose what
7 time ____ we work?' And
slowly we started going through a 8 process
____ which said that .... we applied a tool, it's a mental tool, to
everything, which was really what we called the three 'why's, which was to ask
three 'why's in a row about 9 everything
____. And almost nothing stands up after that. When you say, 'Why are
we wearing 10 suits ____ and
ties?' and people say, 'So we'll look more like each 11 other ____' and so 'Why do we want to look more like each
other?' and these things suddenly start going 12 away ____.'